At pwinph, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have as a player based in the Philippines. Please read this page carefully before registering or using our platform.
Last updated: January 2025
This Privacy Policy applies to all personal information collected by pwinph when you visit our website, create an account, make a deposit, participate in promotions, or contact our support team. It covers data collected through our website at pwinph.bet, our mobile platform, and any communications you have with us by email or through our support channels. By using our platform, you agree to the collection and use of your information as described in this policy. If you do not agree with any part of this policy, please do not register or continue using the platform. We encourage all Filipino players to read this document in full so they understand exactly how their data is managed.
When you register on pwinph, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID as part of our identity verification process, which is required under applicable Philippine regulations. When you make deposits or withdrawals, we collect payment-related information such as your GCash number, bank account details, or other payment method identifiers registered in your name. We do not store full card numbers or sensitive payment credentials on our servers. Additionally, we collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience.
The personal information we collect is used primarily to operate and improve the pwinph platform for Filipino players. We use your registration details to verify your identity, process your transactions, and communicate important account updates to you. Your payment information is used solely to process deposits and withdrawals in Philippine pesos (PHP) and to comply with anti-money laundering requirements. We may use your email address or mobile number to send you service-related notifications, such as account security alerts, transaction confirmations, and updates to our terms or policies. With your consent, we may also send you promotional communications about new games, bonuses, or platform features — you can opt out of these at any time by contacting our support team. We use technical and behavioural data to detect fraud, prevent unauthorised access, and ensure the platform operates safely and fairly for all users.
pwinph does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers — all of whom are bound by strict confidentiality agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, and you will be notified of any such change in advance. We will never share your personal information with third parties for their own marketing purposes without your explicit consent.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering and financial record-keeping obligations. If you request account deletion, we will remove or anonymise your personal data to the extent permitted by law, while retaining any records we are legally required to keep. Technical logs and session data are retained for a shorter period and are used only for security and fraud prevention purposes. Once the applicable retention period has expired, your data is securely deleted or anonymised in accordance with our internal data management procedures.
pwinph uses cookies and similar tracking technologies to improve your experience on our platform and to ensure the site functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled — these include session cookies that keep you logged in and security cookies that protect your account. We also use analytics cookies to understand how players navigate the site, which pages are most visited, and where technical issues may occur. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity on third-party websites or to serve targeted advertising outside of the pwinph platform.
As a player based in the Philippines, you have rights over your personal data under applicable data protection laws. You have the right to request access to the personal information we hold about you, and to receive a copy of that information in a readable format. You may also request that we correct any inaccurate or incomplete data in your account records. If you wish to have your personal data deleted, you may submit a request to our support team — we will process your request subject to any legal retention obligations that apply. You have the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before your withdrawal. To exercise any of these rights, please contact us using the email address provided in the footer of this page, and we will respond within a reasonable timeframe.
We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the pwinph platform is encrypted using industry-standard SSL/TLS protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain and remediate the incident.
pwinph reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated policy. If you disagree with the revised policy, you should stop using the platform and may request account closure by contacting our support team. We recommend checking this page periodically to stay informed about how we protect your personal information. For any questions about this policy, please visit our FAQ page or reach out to us using the contact details in the footer.
Quick answers to what Filipino players most often ask about data and privacy on pwinph.
If you have any concerns about how your data is handled on pwinph, our support team is ready to assist Filipino players across the Philippines.